TransIT AI
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How-tos

Buy a team plan

This page walks you through buying a team plan from scratch. If you already have a personal Transit AI subscription, you can still buy a team plan — the two coexist. You become the team’s owner (the admin role that owns billing). All teammates join via email invite.

Before you start

You’ll need:

  • A team email address you want the invoice and notifications sent to. This can be your personal address; it doesn’t have to be a shared mailbox.
  • A credit card (or whatever your country’s default payment method is — the checkout supports the same methods as the personal plan).
  • A rough idea of which tier each member needs. You can adjust this later; see Change a member’s tier.

Steps

  1. Go to transitai.app/pricing/.
  2. Click Buy for a team. (This sits next to the personal-plan “Sign up” buttons.)
  3. On the team checkout form, pick how many seats of each tier you want:
    • Operator — $29/month/seat. Lowest tier allowance, no overage, no premium models.
    • Pro — $79/month/seat. Higher allowance, overage-eligible, all models.
    • Max — $199/month/seat. Highest allowance, overage-eligible, all models.
  4. Buy at least one seat at the tier you, the admin, want for yourself. The team checkout assigns YOU (the buyer) to the highest tier in the seat pack so you can use the AI on your own device. If you only buy Operator seats, you yourself end up on Operator.
  5. Optionally enter a team name — it shows on your team’s admin dashboard. You can change it later.
  6. Pick monthly or annual billing. (Annual is 12× monthly — it’s about invoice cadence, not discount.)
  7. Click Continue to payment. You’re handed off to our payment processor’s hosted checkout to fill in card and billing details.
  8. After payment succeeds, you land on /admin/welcome — a one-time onboarding page that explains the next step (invite teammates).

What just happened

  • A team organization was created in our system. You’re its owner.
  • A subscription was opened on the seat counts you picked. The subscription bills against your card on file.
  • Your personal Transit AI account is now linked to the team. The team subscription replaces any personal subscription you had — you’ll see a refund/credit on your next personal invoice if you had one running. (We auto-merge in the cheaper direction.)
  • Overage is on by default per member. An admin can turn it off (or back on) per member from /admin/members/.

Next steps

If something goes wrong

  • “Buy for a team” button is greyed out. Workers occasionally delays bringing the team-pricing endpoint up after a deploy. Refresh the page; if it’s still grey after 60 seconds, email support@transitai.app.
  • Payment processor rejected the card. The error message comes directly from the processor — most common cases are insufficient funds, wrong billing zip, or a fraud check on a large first-time charge. Try a different card or call your bank.
  • You landed on /admin/welcome but the org name says “Your team is being set up…” — webhook from the payment processor is in flight. The page polls; usually clears within 30 seconds. If it’s still stuck after 2 minutes, the webhook failed — email support with the email you used at checkout and we’ll reconcile.