TransIT AI
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How-tos

Find your user ID and organization ID

You may need your user ID or organization ID when contacting support, filing a bug report, or (for enterprise admins) configuring aggregate reporting.

Both IDs are UUIDs assigned at first sign-in. Neither is sensitive — they identify a tenant in our database, but holding one doesn’t grant access to anything.

Find them in Settings → Account

  1. Click your account chip in the sidebar footer (bottom-left).
  2. Choose Settings… from the popover.
  3. Click the Account tab in the Settings dialog.
  4. The first two rows show:
    • User ID — your individual identity (UUID).
    • Organization — your org’s ID (UUID).
  5. Click either value to copy it to the clipboard.

What each ID means

  • User ID identifies a single human (one sign-in → one user ID). It’s the identity attached to every API call and every entry in our usage logs.
  • Organization ID identifies the tenant your subscription attaches to. On first sign-in, a personal organization is auto-created so subscription + billing always run against an org. When you accept an enterprise invitation, your active organization switches to the inviting one.

Sharing them

  • For a support ticket: paste both. We use the user ID to find your usage events; the org ID lets us see your subscription state.
  • For a bug report on GitHub: user ID is enough.
  • Don’t share in a public forum post or on social media. They’re not credentials, but they’re identifiers and we’d rather not have them indexed.